The Interdisciplinarian, Episode 2: Kiran Kadambi (eBay) on Creating New Features in a Complex System
In this episode, Kiran describes a project where he was creating an in-store pickup option for buyers on eBay. When you've innovating in the context of a large, existing infrastructure you have to consider how a new concept will fit within the existing customer experience, not to mention, technical, logistical,and legal/regulatory frameworks in place. Kiran discuss his process for engaging with this web of people and process to introduce a successful innovation. You'll also hear a little about Kiran's career story- spoiler alert: it involves packing a car, driving across the country, and finding the cheapest possible place for a job seeker to live while in Silicon Valley.